Privacy Policy

Queen Dental
Website: queendental.al
Last updated: May 2026

At Queen Dental, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect through our website, how we use it, how we protect it, and what rights you may have regarding your personal data.

This policy is prepared in line with applicable data protection principles, including Albania’s Law No. 124/2024 “On Personal Data Protection,” which aligns Albanian data protection rules with GDPR standards.

1. Who We Are

Queen Dental is a dental clinic based in Tirana, Albania.

Contact details:
Queen Dental
Bulevardi Zhan Dark, Shkalla 2, Kati 1, Tirana 1001, Albania
Phone: +355 69 60 200 66
Email: info@queendental.al
Website: queendental.al

For the purposes of this Privacy Policy, Queen Dental acts as the controller of the personal data collected through this website.

2. What Personal Data We Collect

When you use our website or submit a contact form, we may collect the following information:

Your full name;
Your email address;
Your phone number;
Your message or inquiry;
Any panoramic X-ray or file you choose to upload;
Technical information such as IP address, browser type, device type, pages visited, and website activity through cookies or similar technologies.

We only ask for information that is necessary to respond to your inquiry, provide information about our services, improve our website, and communicate with you.

3. Special Category / Health-Related Data

If you upload a panoramic X-ray or include information about your dental condition, symptoms, treatments, medical history, or oral health, this may be considered health-related or sensitive personal data.

We process this type of information only for the purpose of reviewing your inquiry, providing general guidance, preparing for a consultation, or communicating with you about possible dental services.

By uploading a panoramic X-ray or sharing dental/health-related information through our website form, you confirm that you voluntarily provide this information to Queen Dental for the purpose of receiving information or assistance related to dental care.

4. How We Use Your Personal Data

Queen Dental may use your personal data to:

Respond to your inquiry;
Contact you by phone, email, or other appropriate communication methods;
Review your panoramic X-ray or message before a possible consultation;
Provide information about our dental services;
Schedule or manage appointments;
Improve our website, services, and patient communication;
Maintain website security and prevent misuse;
Analyze website traffic and marketing performance;
Comply with legal, regulatory, or professional obligations.

We do not sell your personal data.

5. Legal Basis for Processing

Depending on the situation, we may process your personal data based on one or more of the following legal grounds:

Your consent, especially when you submit a form or upload a panoramic X-ray;
Steps taken at your request before booking or receiving a service;
Our legitimate interest in responding to inquiries, improving our website, and protecting our systems;
Compliance with legal obligations;
Provision of healthcare-related services where applicable.

6. Cookies, Analytics, and Marketing Tools

Our website uses cookies and similar technologies for functionality, analytics, and marketing purposes.

These tools may help us understand how visitors use our website, improve user experience, measure campaign performance, and display more relevant marketing content.

Non-essential cookies, such as analytics and marketing cookies, should only be used where appropriate consent has been collected through the website’s cookie banner or cookie settings. For more information, please read our Cookie Policy.

7. How We Protect Your Data

Queen Dental takes appropriate technical and organizational measures to protect personal data submitted through the website.

These measures may include:

SSL encryption on the website;
Secure website hosting and maintenance practices;
Restricted access to submitted form data;
Use of security tools to help prevent unauthorized access, spam, or misuse;
Internal procedures for handling patient inquiries and uploaded files;
Reasonable data protection and confidentiality practices.

Although we take data security seriously, no online system can be guaranteed to be completely secure.

8. Who Has Access to Your Data

Access to your personal data is limited to authorized persons who need it for clinic, administrative, communication, technical, or patient inquiry purposes.

This may include:

Queen Dental staff;
Dental professionals involved in reviewing inquiries;
Website administrators or technical service providers;
Hosting, email, form, analytics, or security service providers;
Legal or regulatory authorities where required by law.

Any third-party service providers are expected to process data securely and only for the purposes for which they are engaged.

9. Data Transfers

Some website, hosting, analytics, email, or technical service providers may process data outside Albania or outside the European Economic Area.

Where this happens, Queen Dental aims to ensure that appropriate safeguards are used, such as contractual protections, standard data protection clauses, or other lawful transfer mechanisms where applicable.

10. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose for which it was collected.

Contact form inquiries and uploaded files may be retained for a reasonable period in order to respond to your request, manage communication, maintain records, improve services, or comply with legal obligations.

If you become a patient of Queen Dental, certain information may be retained as part of your patient record in accordance with applicable medical, legal, and professional requirements.

11. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal data;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data where legally possible;
Object to certain types of processing;
Withdraw consent where processing is based on consent;
Request restriction of processing;
Request data portability where applicable;
Object to marketing communications.

To exercise your rights, please contact us at info@queendental.al.

We may need to verify your identity before responding to certain requests.

12. Marketing Communications

Queen Dental may contact you about your inquiry, appointment, treatment request, or related services.

We may also send marketing or promotional communications where allowed by law and where appropriate consent has been given. You can request to stop receiving marketing communications at any time by contacting us at info@queendental.al.

13. Children’s Privacy

Our website is not intended for use by children without the involvement of a parent or legal guardian.

If information is submitted on behalf of a minor, it should be provided by a parent, guardian, or authorized adult.

14. Complaints

If you believe your personal data has been handled improperly, you can contact us directly at info@queendental.al.

You may also have the right to contact the Albanian Commissioner for the Right to Information and the Protection of Personal Data, the independent supervisory authority responsible for personal data protection in Albania.

15. Changes to This Privacy Policy

Queen Dental may update this Privacy Policy from time to time. Updates will be published on this page with a new “Last updated” date.

16. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Queen Dental
Bulevardi Zhan Dark, Shkalla 2, Kati 1, Tirana 1001, Albania
Phone: +355696020066
Email: info@queendental.al